FAQs

If you're uncertain about which serum suits your needs best, please refer to the detailed product descriptions available on each product page.

There, you'll find comprehensive information regarding each product's expected performance.

Depending on the status of your order, it may be possible to cancel the order. Call our customer care line and enquire about the status of your order.

Every individual's skin is unique; no two are alike, not even your own from one day to the next. If you're not entirely satisfied with our products, please contact our customer care line to arrange return of any unused portions for a full refund.

If you experience any skin irritation, please discontinue use immediately.

Every individual's skin is unique; no two are alike, not even your own from one day to the next. If you're not entirely satisfied with our products, please contact our customer care line to arrange return of any unused portions for a full refund.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at returns@andro-niki.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@andro-niki.com. 

Please navigate to our Returns Portal and enter your order number and zip code. Follow the instructions on the screen to request a prepaid return label.